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5 Important Facts You Should Know About VoIP And UCaaS for Your Business

Posted on Jan 14, 2020 in VoIP

5 Important Facts You Should Know About VoIP And UCaaS for Your Business

What in the world are VoIP and UCaaS?

Let’s explore the differences between the these high-tech acronyms: VoIP and UCaas.

VoIP. According to voip-info.org, “VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.”

In other words, VoIP is a voice service provider for inbound and outbound calls. In fact, many businesses and organizations run their phones over some type of Voice Over IP provider.

So VoIP makes sense. What is UCaaS?

As said by Nextiva, “UCaaS, or Unified Communications as a Service, is an enterprise service method for streamlining all communications via cloud-based software services. If you’ve ever heard the saying ‘everything is going into the cloud,’ then you may already have an idea of what is Unified Communications as a Service.”

A simple way to understand the difference is that UCaaS combines multiple or all types of business communications into a single or simply-managed system. This can include voice calls, texting, chatting, faxing, video conferencing, and screen sharing. Within UCaaS, VoIP is usually the chosen solution for voice services.

So why is everyone talking about VoIP and UCaaS?

1. Save Money
“The average amount of savings businesses can expect range anywhere from 50% to 75% when they switch to using VoIP instead of conventional phone services,” according to a study from ACC Telecom. One reason is because the cost of local calls can drastically decrease along with other calling fees. Another reason is because with VoIP you can easily change or update your system without the extra hassle of purchasing new hardware.

2. Every Department Benefits
With a modern UCaaS in place, all different forms of communication are available. This provides simplicity of shared analytics data across people, teams, and entire organizations. Communication in the cloud increases productivity and is easy to leverage across departments. For example a phone conversation might turn into a video screen share or video conference across multiple users.

3. It’s The Future, Now
No longer will you have to worry about your technology falling behind as it continues to advance. Although there will be software updates along the way, it’s not difficult to stay up to date. Plus, you won’t be stressing about outdated pieces of hardware that can be expensive to replace.

4. Productivity Boost
Having the proper components of a unified communication system can create a bump in productivity. Through VoIP communications employees can work remotely, if desired. Working remotely has been proven to increase productivity by 20%. UCaaS creates engaging ways for customers and employees to collaborate, along with the use of traditional VoIP communications.

5. Advanced Features
Mentioned recently by Sangoma, “Features such as auto-assistant, call routing, music on hold, presence, find-me-follow-me, and many others help smaller businesses appear more professional and capable of exceptional customer service- which always increases business.” It’s a great way that can help your business appear larger, and more established with no extra cost!

These are only a few important facts VoIP and UCaas that can help your business benefit. Veragy Solutions is proud to offer VoIP and UCaas services. To get a quote or learn more about how we can help your business specifically, give us a call at 888-501-5432.

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Legal Disclaimer: Veragy is not affiliated and does not endorse the products or services offered by any externally linked site. They are mentioned for the perusal and thought provocation of the reader. Use at your own risk.

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Are My Personal and Business Email Accounts Compromised?

Posted on Jul 20, 2016 in Email, Security

Are My Personal and Business Email Accounts Compromised?

By now you are probably aware that in May 2016, over 200 million email addresses and passwords across a few email providers including Gmail, Yahoo, Hotmail, and Russia’s mail.ru service were compromised. Combining with the email addresses, over 1 billion usernames and passwords were also compromised. This latest hack has reminded us all how easily accessible our private web-based information can be obtained, and that vigilance is vital.

These attacks and the theft of information was not only against these email providers, but also over 420,000 websites including Fortune 500 household names and small internet sites, according to Hold Security, a leading security firm in Milwaukee, Wisconsin. According to founder Alex Holden, these “hackers did not just target U.S. companies. They targeted any website they could get, ranging from Fortune 500 companies to very small websites… And most of these sites are still vulnerable.”

While there are many who are concerned that keeping personal information safe, there are a few things that people and businesses can do to bolster their security.

Both:
Check your email address for compromises at a website that does it free like http://haveibeenpwned.com/. And learn how to discover for yourself if your account is compromised: Google Mail, Yahoo Mail, Hotmail.

For Business

  1. Require customers who have web-based accounts on your platforms to reset passwords every 90-180 days.
  2. Require internal personnel to reset passwords every 45-90 days.
  3. Require complexity of passwords especially a minimum length that does not mirror any other information in the customer account (name, address, birthdates, etc.). The longer the password, the better. My recommendation is 14-25 characters.
  4. Hire a security team to test and verify privacy service levels are being met, and run the tests regularly (every 6-12 months).

Personally

  1. Use a tool like 1Password to create and manage passwords so that you don’t get taken advantage of by phishing scams.
  2. Use complex passwords everywhere. The 1Password app will help you accomplish this easier.
  3. Change your passwords on Internet accounts regularly (every 90-180 days).
  4. Never click links from emails that look like they are from your financial institution, instead browse to the site directly. Again, the 1Password app resolves this issue.
  5. When you are locked out of an account, only take input from two sources: the site that hosts the account or a qualified IT person. Never trust web-based recovery people that want to charge you.

While there is no way to prevent a hacker from hacking, as even the most secure government entities still have issues, we can all take additional precautions and steps to help secure ourselves from the casual attacker and phishing scheme.

Legal Disclaimer: Veragy is not affiliated and does not endorse the products or services offered by any externally linked site. They are mentioned for the perusal and thought provocation of the reader. Use at your own risk.

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