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Paging Systems & Bell Systems: Antiquated or Effective?

Posted on Feb 19, 2020 in UCaaS

Paging Systems & Bell Systems: Antiquated or Effective?

In both businesses and education, there’s a critical amount of information that must get shared both quickly, and accurately. From scheduling, emergency communications, and health concerns, it’s important information can get shared correctly and in a timely way. 

Unfortunately, there are a lot of gaps currently present in these types of communications. There are however many solutions to this communication problem. A couple of examples: There’s retrofitting, or new technology designs that are made for old systems. It’s also possible to set up an entirely new custom framework. These designs can also be created to facilitate faster communications along with higher accuracy. 

If you’re in education and need to update or install a new bell system, along with a scheduler, knowing the basics of bells, clocks, and paging systems can help you decide how to move forward. Realistically though, it’s only a matter of time until paging and bell systems will no longer be effective. We’ll explain why…

Analog, paging, and bell solutions can be static or expandable. It depends what your exact need is as well as the manufacturer. The different packages usually will include a standard number of bell schedules. They also have the ability to use software for lockdown and evacuation, if ever needed. So what is the real difference between the two system types? The difference lies in how signal is transmitted. Analog systems send information in a traditional, baseband format, while IP solutions transmit information digitally.

VoIP is the next big trend. As with the development of modern, cutting edge technology, most institutions, especially schools and colleges, are adapting to VoIP systems that include bell systems and paging systems. Companies are switching to a VoIP extension for their paging systems so that they can come out of the analog world as well. These organizations are ditching the traditional paging and bell systems as VoIP adds a layer of dimension, expandability, and reliability in communication. Also VoIP provides safety and security upgrades for businesses and schools including their ability to be in alignment with their personnel, whether that is employees, managers, students, teachers, or staff. 

With all of that said, traditional, analog paging and bell systems at this point are antiquated, not ineffective. Do you agree? We’d love to hear your feedback!

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Safety at School: Are My Classrooms, Faculty, and Staff Connected?

Posted on Feb 11, 2020 in Education, VoIP

Safety at School: Are My Classrooms, Faculty, and Staff Connected?

It is undoubtedly and unanimously agreed that the health and safety of our students is the utmost priority. This is why our schools, communities, and local leaders want to do everything they can to make schools as safe as possible. One way that schools are doing this today is by upgrading their phone to a VoIP (Voice over IP) system.

What Is A VoIP System?

A VoIP (Voice over Internet Protocol) system allows all of the users to make or receive calls from anywhere as long as there is an Internet connection. The conversation travels through the computer network instead of the traditional landline phone lines.

What Are The Benefits Of A VoIP System To A School?

Reliability

In most cases a VoIP system can be more reliable than a traditional telephone system. The VoIP infrastructure is vast in size and distributed geographically. A complete power failure to a school (whether caused by natural calamity or man-made) would not affect the phone system at all, even with no power. For example, a staff member could login from anywhere (desk, computer, smartphone, tablet) and carry on communications with emergency personnel. They would also have access and ability to use all the features of the system.

Integration

It is simple to integrate VoIP systems with other technologies. This includes integrating with other products such as emergency onsite notifications, integration with digital signage, and other remote devices.

Enhanced 911

In any emergency situation, the responding personnel can be certain of where an emergency is taking place. This allows appropriate authority to get there sooner. With advanced 911, schools have the ability to transmit the room number, or building location to emergency services when they are contacted.

Cost Saving

Budget is always a critical factor when considering services for schools. A key feature for VoIP systems is that, when partnered with the proper vendor, the cost of a fully featured VoIP phone system is less than paying for POTS (plain old telephone system) lines.

As we can see, implementing VoIP in the school communication system is not only beneficial, but also calls for urgency.  Is important to align the classroom, staff, and faculty so that in case of any emergency, everyone can be on one call and can act accordingly. Doing this will reduce the time delay and help to mitigate the situation rapidly.

The era of legacy telecommunication systems has long gone. Although we are still using mobile communication, very soon it will be well replaced by VoIP system, and rightfully so! What do you think about integrating VoIP in productive ways for classrooms, faculty, and staff? 

For more interesting articles and tips like this, please follow us on social media on Facebook and LinkedIn.

 

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How You Can Use UCaaS in Your Business Today

Posted on Feb 3, 2020 in UCaaS

How You Can Use UCaaS in Your Business Today

Unified Communications as a Service (UCaaS) has been one of the biggest buzz words, and industry trends, in the world over the past several years. In fact, a wide range of applications fall into this category. A handful of UCaaS services can create a massive impact on any businesses, regardless of size. 

Whatever your goal is, having unified communications will have many benefits. UCaaS creates improved customer service, more efficiency in your business, offers cost savings, and provides flexible solutions for employees working remotely to work (which, oddly enough, increases employee retention). Unified Communications can meet all of the necessary requirements to help your business communicate better.

Here are the six main benefits of Unified Communications (UC) that every business should consider:

  • Mobile devices can be considered an extension of the corporate network. This lets employees be more productive wherever they are, even globally.
  • United Communications enables faster access to files. This includes sharing instantly on demand and across a variety of devices including your personal desktop, computers, and smartphones. It’s as simple as making a phone call or opening an app. Many are hardware agnostic, which allows for more choices and fewer proprietary restrictions.
  • Communication between workers is greatly improved with UC. A team who works together on projects that are separated geographically will see the benefit immediately. This also allows businesses to have local representation around the globe without actually establishing a local office, saving the company a fortune.
  • Salespeople can easily take conversations with clients and turn them into a phone call with a single mouse click. A salesperson can also instantly start a video conference and show clients their portfolio, presentation, or other important information. UC significantly increases their salesforce.
  • Call Center/Contact Center solutions, while improving your customer’s experience, drastically improve corporate metrics related to efficiencies and profitability. With the enhancements of multimedia queuing, (chat, emails, SMS, etc.), your customers have options to communicate which was limited just a few years ago. Business to consumer interaction has dramatically increased. Many of these solutions are scalable so smaller businesses can access these enhancements without breaking the bank and can get an instant ROI.
  • Cloud-based solutions are the key as part of your Unified Communications package. Cloud based solutions offer a more flexible and scalable approach for organizations with numerous offices and/or large numbers of mobile workers. These also gives a massive boost to your current premise-based solutions.

Not every business needs all the features and applications of a high-end UC solution. It is important to identify the needs of your specific business, and then specify the particular service of UCaaS which will add the best value to your business. Although this makes it even more critical for businesses to find a vendor partner more aligned with numerous best-in-class service providers, it is also an opportunity for businesses to explore in the pool of hundreds of companies offering this service and choose the best fit. 

We understand that as a business owner, you want a vendor who can truly be a trusted adviser and not just a channel for the manufacturer or service provider to sell their products. We pride ourselves on providing our clients with a single point of responsibility for planning, deployment, implementation, and support. If you have more questions, or want to know how we can help your business, please reach out to us at 888-501-5432.

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4 Reasons Why Today Small Businesses Need VoIP

Posted on Jan 26, 2020 in VoIP

4 Reasons Why Today Small Businesses Need VoIP

VoIP, short form for Voice Over Internet Protocol, is a commonly used service in businesses across nearly every industry. 

A common misconception of this service is that it is a phone system only suitable for businesses on a bigger scale. However, the fact is that this is a wrong concept. VoIP has a lot of features that small business owners can leverage!

One of the most significant aspects of VoIP is that instead of a regular or analog phone line, VoIP allows callers to make and receive calls using a broadband or dedicated internet connection. This technology converts sound into digital packets and transfers it through the internet, similar to other types of data like the email.

Because of it’s digital nature, a VoIP phone system can be set up in any way that you can imagine it. If you can dream it up, we can set it up! 

So despite the most obvious reason, why do small businesses need to get set up with VoIP? Here are four reasons why:

1. Security 

VoIP is much more secure when compared to the traditional phone connection. Having standardized encryption protocols, this modern phone system keeps your calls and data away from those who would want to intercept them. This is nearly impossible in traditional phone connections.

 2. Portability

As long as there is an internet access, your VoIP phone system will work, regardless of their geological location. The most interesting part of VoIP is that it allows you to make and receive calls from multiple devices. For example, you can receive calls on your smartphone, your desktop phone, and in software on your desktop or laptop simultaneously. This ensures more frequent and efficient customer engagement with your business since your customer can reach a business at any time.

3. Cost-Effective

The OPEX (Operating Costs) for VoIP are remarkably lower than the traditional phone companies. Here are specific instances where your organization can save money through VoIP:

  • Voice over Internet Portal remarkably cuts down direct costs local and global calls. 
  • An organization doesn’t necessarily need to maintain separate networks for data and phones.
  • VoIP allows to a user take office extension phone anywhere they go using a smartphone, tablet, or laptop, thus reducing the company’s mobile phone costs. 

4. Clear and Outstanding Call Quality

VoIP, as an emerging technology, has expanded in a way that the caller can not tell whether you’re using VoIP or a traditional landline. Today’s VoIP phone service has even surpassed traditional landline in terms of call quality.

That’s why at Veragy Solutions we believe it makes sense for small businesses that you reduce the operating cost of traditional phone services and switch to VoIP for your business. VoIP can be a great cost saver, and a super-efficient tool to boost up your start up, small businesses, venture etc.

Veragy Solutions is proud to offer VoIP services. To get a quote or learn more about how we can help your business, please reach out to us at 888-501-5432.

For more interesting articles and tips like this, please follow us on social media on Facebook and LinkedIn.

Legal Disclaimer: Veragy is not affiliated and does not endorse the products or services offered by any externally linked site. They are mentioned for the perusal and thought provocation of the reader. Use at your own risk.

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5 Important Facts You Should Know About VoIP And UCaaS for Your Business

Posted on Jan 14, 2020 in VoIP

5 Important Facts You Should Know About VoIP And UCaaS for Your Business

What in the world are VoIP and UCaaS?

Let’s explore the differences between the these high-tech acronyms: VoIP and UCaas.

VoIP. According to voip-info.org, “VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.”

In other words, VoIP is a voice service provider for inbound and outbound calls. In fact, many businesses and organizations run their phones over some type of Voice Over IP provider.

So VoIP makes sense. What is UCaaS?

As said by Nextiva, “UCaaS, or Unified Communications as a Service, is an enterprise service method for streamlining all communications via cloud-based software services. If you’ve ever heard the saying ‘everything is going into the cloud,’ then you may already have an idea of what is Unified Communications as a Service.”

A simple way to understand the difference is that UCaaS combines multiple or all types of business communications into a single or simply-managed system. This can include voice calls, texting, chatting, faxing, video conferencing, and screen sharing. Within UCaaS, VoIP is usually the chosen solution for voice services.

So why is everyone talking about VoIP and UCaaS?

1. Save Money
“The average amount of savings businesses can expect range anywhere from 50% to 75% when they switch to using VoIP instead of conventional phone services,” according to a study from ACC Telecom. One reason is because the cost of local calls can drastically decrease along with other calling fees. Another reason is because with VoIP you can easily change or update your system without the extra hassle of purchasing new hardware.

2. Every Department Benefits
With a modern UCaaS in place, all different forms of communication are available. This provides simplicity of shared analytics data across people, teams, and entire organizations. Communication in the cloud increases productivity and is easy to leverage across departments. For example a phone conversation might turn into a video screen share or video conference across multiple users.

3. It’s The Future, Now
No longer will you have to worry about your technology falling behind as it continues to advance. Although there will be software updates along the way, it’s not difficult to stay up to date. Plus, you won’t be stressing about outdated pieces of hardware that can be expensive to replace.

4. Productivity Boost
Having the proper components of a unified communication system can create a bump in productivity. Through VoIP communications employees can work remotely, if desired. Working remotely has been proven to increase productivity by 20%. UCaaS creates engaging ways for customers and employees to collaborate, along with the use of traditional VoIP communications.

5. Advanced Features
Mentioned recently by Sangoma, “Features such as auto-assistant, call routing, music on hold, presence, find-me-follow-me, and many others help smaller businesses appear more professional and capable of exceptional customer service- which always increases business.” It’s a great way that can help your business appear larger, and more established with no extra cost!

These are only a few important facts VoIP and UCaas that can help your business benefit. Veragy Solutions is proud to offer VoIP and UCaas services. To get a quote or learn more about how we can help your business specifically, give us a call at 888-501-5432.

For more interesting articles and tips like this, please follow us on social media on Facebook and LinkedIn.

Legal Disclaimer: Veragy is not affiliated and does not endorse the products or services offered by any externally linked site. They are mentioned for the perusal and thought provocation of the reader. Use at your own risk.

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Are My Personal and Business Email Accounts Compromised?

Posted on Jul 20, 2016 in Email, Security

Are My Personal and Business Email Accounts Compromised?

By now you are probably aware that in May 2016, over 200 million email addresses and passwords across a few email providers including Gmail, Yahoo, Hotmail, and Russia’s mail.ru service were compromised. Combining with the email addresses, over 1 billion usernames and passwords were also compromised. This latest hack has reminded us all how easily accessible our private web-based information can be obtained, and that vigilance is vital.

These attacks and the theft of information was not only against these email providers, but also over 420,000 websites including Fortune 500 household names and small internet sites, according to Hold Security, a leading security firm in Milwaukee, Wisconsin. According to founder Alex Holden, these “hackers did not just target U.S. companies. They targeted any website they could get, ranging from Fortune 500 companies to very small websites… And most of these sites are still vulnerable.”

While there are many who are concerned that keeping personal information safe, there are a few things that people and businesses can do to bolster their security.

Both:
Check your email address for compromises at a website that does it free like http://haveibeenpwned.com/. And learn how to discover for yourself if your account is compromised: Google Mail, Yahoo Mail, Hotmail.

For Business

  1. Require customers who have web-based accounts on your platforms to reset passwords every 90-180 days.
  2. Require internal personnel to reset passwords every 45-90 days.
  3. Require complexity of passwords especially a minimum length that does not mirror any other information in the customer account (name, address, birthdates, etc.). The longer the password, the better. My recommendation is 14-25 characters.
  4. Hire a security team to test and verify privacy service levels are being met, and run the tests regularly (every 6-12 months).

Personally

  1. Use a tool like 1Password to create and manage passwords so that you don’t get taken advantage of by phishing scams.
  2. Use complex passwords everywhere. The 1Password app will help you accomplish this easier.
  3. Change your passwords on Internet accounts regularly (every 90-180 days).
  4. Never click links from emails that look like they are from your financial institution, instead browse to the site directly. Again, the 1Password app resolves this issue.
  5. When you are locked out of an account, only take input from two sources: the site that hosts the account or a qualified IT person. Never trust web-based recovery people that want to charge you.

While there is no way to prevent a hacker from hacking, as even the most secure government entities still have issues, we can all take additional precautions and steps to help secure ourselves from the casual attacker and phishing scheme.

Legal Disclaimer: Veragy is not affiliated and does not endorse the products or services offered by any externally linked site. They are mentioned for the perusal and thought provocation of the reader. Use at your own risk.

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