Unified Communications as a Service (UCaaS) has been one of the biggest buzz words, and industry trends, in the world over the past several years. In fact, a wide range of applications fall into this category. A handful of UCaaS services can create a massive impact on any businesses, regardless of size. 

Whatever your goal is, having unified communications will have many benefits. UCaaS creates improved customer service, more efficiency in your business, offers cost savings, and provides flexible solutions for employees working remotely to work (which, oddly enough, increases employee retention). Unified Communications can meet all of the necessary requirements to help your business communicate better.

Here are the six main benefits of Unified Communications (UC) that every business should consider:

• Mobile devices can be considered an extension of the corporate network. This lets employees be more productive wherever they are, even globally.
• United Communications enables faster access to files. This includes sharing instantly on demand and across a variety of devices including your personal desktop, computers, and smartphones. It’s as simple as making a phone call or opening an app. Many are hardware agnostic, which allows for more choices and fewer proprietary restrictions.
• Communication between workers is greatly improved with UC. A team who works together on projects that are separated geographically will see the benefit immediately. This also allows businesses to have local representation around the globe without actually establishing a local office, saving the company a fortune.
• Salespeople can easily take conversations with clients and turn them into a phone call with a single mouse click. A salesperson can also instantly start a video conference and show clients their portfolio, presentation, or other important information. UC significantly increases their salesforce.
• Call Center/Contact Center solutions, while improving your customer’s experience, drastically improve corporate metrics related to efficiencies and profitability. With the enhancements of multimedia queuing, (chat, emails, SMS, etc.), your customers have options to communicate which was limited just a few years ago. Business to consumer interaction has dramatically increased. Many of these solutions are scalable so smaller businesses can access these enhancements without breaking the bank and can get an instant ROI.
• Cloud-based solutions are the key as part of your Unified Communications package. Cloud based solutions offer a more flexible and scalable approach for organizations with numerous offices and/or large numbers of mobile workers. These also gives a massive boost to your current premise-based solutions.

Not every business needs all the features and applications of a high-end UC solution. It is important to identify the needs of your specific business, and then specify the particular service of UCaaS which will add the best value to your business. Although this makes it even more critical for businesses to find a vendor partner more aligned with numerous best-in-class service providers, it is also an opportunity for businesses to explore in the pool of hundreds of companies offering this service and choose the best fit. 

We understand that as a business owner, you want a vendor who can truly be a trusted adviser and not just a channel for the manufacturer or service provider to sell their products. We pride ourselves on providing our clients with a single point of responsibility for planning, deployment, implementation, and support. If you have more questions, or want to know how we can help your business, please reach out to us at 888-501-5432.

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